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qq221 Privacy Policy, Clearly Set Out

qq221 explains how we collect, use and protect the details connected with your account, including phone verification and wallet records for DANA, OVO, GoPay and QRIS.

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qq221 qq221 Privacy Policy, Clearly Set Out
HELP WITH PRIVACY

Get Help With a Data Request

A clear contact path matters when a name, phone number or wallet record needs attention. Our support route is available from account help, and you can use it to ask about this Privacy Policy, request a copy of eligible data, correct an account detail or ask why a verification record is held. Include the account phone number and the specific request, while leaving out your password or one-time code. We may ask for account checks before discussing private records.

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Account help

Open the account help path when your personal details look incorrect or your privacy question relates to login. We use the account phone number to locate the right record, then ask for a clear description of the requested change without requesting your password or one-time code.

Wallet record check

For DANA, OVO, GoPay or QRIS questions, tell us the payment rail, date and status shown in your account. We use those details to find the matching record, while sensitive wallet credentials remain outside the support message you send.

Access request

If you want to know what personal data we hold, ask through account help and state whether you need access, correction or deletion. We may verify ownership first, because a privacy response must not expose your account details to another person.

DATA CARE DETAILS

What We Do With Your Personal Data

Our handling process follows the same account path you use on mobile or desktop: collect the required detail, use it for a stated account purpose, restrict access and retain it only as…

Account creation

When you open an account, we use your submitted contact details and phone verification result to create the account record. The verification step helps us distinguish your request from an unauthorised attempt and supports later account recovery without exposing your login details.

Payment matching

DANA, OVO, GoPay and QRIS status records help us match a wallet action with the correct account. For bank transfer or virtual account activity, we retain the reference needed to reconcile the transaction, while we do not ask for your banking password.

Device signals

The mobile path may record device type, browser details, approximate network signals and login time. We use these signals to identify unusual access around your account, including a new phone opening the lobby, rather than to read unrelated content stored on your device.

Cookie choices

Cookies and similar storage can keep your session active, remember selected settings and help us understand which account page failed to load. You can manage cookie permissions through your browser, although blocking necessary storage may interrupt phone verification or account access.

Retention period

We keep personal data while your account is active and for the period needed to resolve disputes, maintain payment records or meet applicable legal duties. When a record is no longer needed, we remove it or separate it from direct account identifiers where practical.

Security requests

Ask us to correct, access or remove eligible information through account help. We verify the request before making a change, document the action, and explain any record that must remain because of payment reconciliation or a legal requirement under the rules applying to your account.

Privacy Policy Answers For Your Account

These answers focus on the questions you may have before opening an account or sending a data request. We keep the wording practical: what we collect, why wallet records appear, how cookies work, how long records remain and what to include when you contact us. If your situation is unusual, use the account help path so we can check the specific record.

The qq221 Privacy Policy covers account details, phone verification, login and device events, cookie storage, lobby activity linked to your account, payment status and support messages. It also explains retention, security checks and how you can request access, correction or deletion of eligible data.

We use your phone number to create and identify your account, complete phone verification and help recover access. It can also help us match a support request to the correct record. We do not need your password or one-time code in a support message.

Yes. The Privacy Policy covers status and reference details connected with DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account reconciliation. We use those records to match an account transaction, answer a status question and keep required payment history.

Yes. Send a correction request through account help and identify the detail that needs changing, such as a contact number or account name. We verify account ownership before editing the record, and we explain if a payment or legal record cannot be changed.

Cookies can preserve a login session, remember selected settings and help identify a failed page on your browser. You can manage them in your browser settings. Blocking necessary cookies may interrupt phone verification, account recovery or the mobile path into the lobby.

We keep account information while it is needed to operate your account, handle support, resolve disputes or reconcile DANA, QRIS and other payment records. After the relevant purpose or legal period ends, we remove the data or separate it from direct identifiers where practical.

This Privacy Policy is presented for Indonesian account access where local law permits. Eligibility and access depend on local law. If you need a privacy explanation for your location or account status, contact us through account help and include the country or region connected with your request.

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